Comprehensive Annual Maintenance Contracts for Your Applications and IT Systems
AL SAHRAA offers tailored AMC plans to keep your software and IT infrastructure secure, updated and performing—designed for businesses across Dubai, Ajman and the wider UAE.
Overview
Our Annual Maintenance Contract (AMC) covers preventive maintenance, security patching, performance tuning and routine updates for web, mobile, desktop and custom applications. We focus on minimizing disruption while keeping systems compliant with local requirements. We provide a mix of remote monitoring, scheduled health checks and on-site support where needed. Each contract includes incident handling, prioritized ticketing, periodic reporting and recommendations for improvements based on observed trends. Onboarding starts with an asset assessment and risk review so the plan matches your environment and business hours. Pricing options include tiered response levels and add-ons such as backup management, database optimization and third-party integration oversight. Our team works with existing development and operations staff to ensure knowledge transfer, documented procedures and secure access controls. Regular review meetings help align maintenance activity with your roadmap and business priorities.
What to prepare
- Current software and hardware inventory
- List of third‑party integrations and vendors
- Active software license details and support contracts
- Network diagram and hosting information
- Admin access credentials or a secure access plan
- Recent incident/bug logs and change history
- Compliance or data-protection certificates (if applicable)
- Primary contact and escalation list
How the process works
- Initial assessment and inventory of software, infrastructure and integrations
- Customized AMC proposal with scope, SLAs and pricing options
- Onboarding: access setup, documentation transfer and baseline backups
- Ongoing monitoring, scheduled maintenance, patching and incident resolution
- Monthly/quarterly reporting and periodic contract review
Why clients choose AL SAHRAA
- Admin-reviewed quotations before you proceed.
- Document coordination and progress tracking in one portal.
- Support for business, compliance, visa, insurance, and IT-related requests.
- Clear request history, updates, and delivery follow-up.
Frequently asked questions
What does an AMC typically cover?
An AMC usually includes preventive maintenance, security updates and patching, performance tuning, incident response, backups and periodic reporting. Exact scope is defined in your contract.
How quickly will you respond to incidents?
Response times depend on the SLA tier selected. We offer options for business‑hours response and extended or 24/7 coverage. Specific targets are agreed in the contract.
Can you support custom and third‑party applications?
Yes. We support custom web, mobile, desktop and SaaS applications, as well as third‑party integrations, provided we have the necessary access and documentation.
Is on‑site support available in Dubai and Ajman?
Yes. We provide on‑site support where required and feasible; routine work and monitoring are handled remotely to reduce cost and disruption.
How do you ensure data security during maintenance?
We follow least‑privilege access, secure credential handling, encrypted communications and documented change procedures. Additional security controls can be included in the AMC if required.