Pre-approval & Prior Authorization Support for UAE Health Claims
We help patients and employers in the UAE obtain timely pre-authorizations from health insurers by preparing paperwork, submitting requests, and liaising with insurers and providers.
Overview
AL SAHRAA provides hands-on pre-approval and prior authorization support for individuals, families and corporate clients across the UAE. We guide you through insurer requirements, compile clinical documentation, and submit complete authorization requests to reduce delays. Our team coordinates directly with your treating provider and the insurer to clarify medical necessity criteria, secure treatment cost estimates, and follow up on pending decisions. We support both planned inpatient procedures and outpatient services that commonly require prior approval. Typical timelines vary by insurer and treatment complexity; we set clear expectations up front and track each request until a decision is returned. If additional clinical information is requested, we manage those communications to keep the process moving. This service is practical for expatriates, Emirati nationals, HR teams and healthcare providers who want a single point of contact to manage prior authorization workflows and minimize administrative burden.
What to prepare
- Copy of health insurance card and policy number
- Emirates ID (front and back) or passport copy for non-residents
- Treating physician referral or referral letter
- Relevant medical reports, investigation results and imaging
- Estimated treatment or surgery cost breakdown from the healthcare provider
- Hospital pre-authorization or admission forms (if available)
How the process works
- Initial consultation to confirm insurer, policy coverages and needed procedure codes
- Collect and review clinical documentation: referral, doctor notes, investigation reports and cost estimates
- Prepare and submit the prior authorization request to the insurer with all supporting documents
- Active follow-up with insurer and treating provider until a decision is received
- Communicate authorization outcome, next steps and any appeal or additional documentation needs
Why clients choose AL SAHRAA
- Admin-reviewed quotations before you proceed.
- Document coordination and progress tracking in one portal.
- Support for business, compliance, visa, insurance, and IT-related requests.
- Clear request history, updates, and delivery follow-up.
Frequently asked questions
What is a prior authorization and when is it needed?
A prior authorization is insurer approval required before certain treatments or procedures to confirm coverage. It is commonly needed for planned surgeries, high-cost medications, or specialist procedures.
How long does the authorization process usually take?
Timelines vary by insurer and case complexity—some decisions are returned in 24–72 hours, while complex requests can take longer. We provide an expected timeframe during the intake.
Can you help if my authorization is denied?
Yes. We review the denial reason, gather additional clinical evidence if appropriate, and assist with resubmission or appeals according to insurer procedures.
Do you work with corporate health plans and employee onboarding?
Yes. We support corporate group plans, including SME and large-corporate accounts, and help HR teams manage authorizations during employee onboarding or policy updates.
Are there fees for your prior authorization service?
Service fees depend on the scope and whether support is for an individual or corporate client. Fees are disclosed during the initial consultation.
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