Reliable AMC for your IT systems — proactive maintenance, fast response
AL SAHRAA's Annual Maintenance Contract delivers scheduled maintenance, incident support and continuous monitoring for web, mobile, desktop and backend systems to reduce downtime and protect your business operations in the UAE.
Overview
Our AMC covers preventive maintenance, security patching, performance tuning, backup verification and priority incident handling for applications and infrastructure. We tailor SLA tiers to match your business needs and risk profile. We begin with an asset assessment and risk review to create a targeted maintenance plan that minimizes business disruption. Routine reports keep you informed about system health, incidents resolved and recommended improvements. Support is provided by experienced engineers with clear response and escalation procedures. Renewal and scope reviews occur annually or as your environment changes to ensure ongoing alignment with business goals.
What to prepare
- Company trade license (for contractual setup)
- Inventory of applications, servers and devices to be covered
- Current system architecture or network diagrams
- Access credentials and authorization forms for systems included
- Existing support contracts or warranties (if any)
- Preferred contact and escalation list
How the process works
- Initial asset and risk assessment to document systems, versions and dependencies
- Proposal with SLA options, scope, response times and pricing
- Onboarding: access provisioning, monitoring setup and maintenance schedule
- Ongoing maintenance: patching, backups, monitoring, performance tuning and monthly reports
- Incident handling and quarterly review with renewal recommendations
Why clients choose AL SAHRAA
- Admin-reviewed quotations before you proceed.
- Document coordination and progress tracking in one portal.
- Support for business, compliance, visa, insurance, and IT-related requests.
- Clear request history, updates, and delivery follow-up.
Frequently asked questions
What does the AMC cover?
Coverage typically includes preventive maintenance, security patches, backups verification, performance tuning, incident response within agreed SLAs and monthly health reports. Exact scope is defined in your contract.
Can I choose different SLA levels?
Yes. We offer tiered SLAs with varying response and resolution times, business-hours or 24/7 coverage and options for on-site support as required.
How do you ensure data security during maintenance?
We follow access control policies, use encrypted channels for remote access, maintain audit logs, and only perform privileged actions with documented approvals to protect your data.
How long does onboarding take?
Onboarding time depends on environment complexity but typically ranges from 1 to 4 weeks for assessment, access provisioning and monitoring setup.
Can the AMC cover custom or legacy systems?
Yes. We can include bespoke, legacy and third‑party systems after an initial assessment to identify dependencies, risks and any modernization needs.