Annual Maintenance Contract (AMC) — Proactive IT care for UAE businesses
Comprehensive Annual Maintenance Contracts to keep your applications, servers and networks running smoothly. Flexible plans, clear SLAs and local support across Dubai, Ajman and the UAE.
Overview
AL SAHRAA’s Annual Maintenance Contract provides scheduled and on-demand IT support for business applications, servers, networks and endpoints. We combine proactive monitoring, regular updates and security patching with clear response times so your team can focus on operations rather than firefighting. We tailor each AMC to your environment — from single web apps to multi-site infrastructures — with options for remote support, on-site visits and dedicated engineers. Plans include preventive maintenance, backup verification, performance tuning and incident resolution to reduce downtime and operational risk. Our teams follow UAE best practices and can coordinate with your internal IT or third-party vendors. We document all activities and provide periodic health reports and improvement recommendations to keep systems efficient and compliant. Flexible contract terms let you scale service levels, add new applications or move between support tiers. Local presence in Dubai and Ajman ensures fast mobilization when on-site intervention is needed, while remote monitoring handles routine issues quickly and cost-effectively.
What to prepare
- Company trade license
- Authorized signatory letter or POA for contract approval
- Current IT asset inventory (servers, applications, network devices)
- Network topology or diagram
- Software license details and support contracts for third-party software
- List of critical business processes and preferred contact & escalation list
How the process works
- Initial assessment and asset inventory to document systems, applications and dependencies
- Proposal with scope, SLAs, response times and pricing tailored to your needs
- Onboarding: secure access setup, monitoring installation and baseline health checks
- Ongoing maintenance: patching, backups verification, monitoring and incident handling
- Regular reviews: monthly/quarterly reports and recommendations for improvements
- Renewal and scaling: adjust scope or service level at contract renewal or on demand
Why clients choose AL SAHRAA
- Admin-reviewed quotations before you proceed.
- Document coordination and progress tracking in one portal.
- Support for business, compliance, visa, insurance, and IT-related requests.
- Clear request history, updates, and delivery follow-up.
Frequently asked questions
What does an AMC cover?
An AMC covers preventive maintenance, security patching, backups verification, performance tuning, incident response and agreed on-site or remote support within defined SLAs. Specific inclusions are documented in your contract.
How quickly will you respond to incidents in Dubai or Ajman?
Response times depend on the SLA tier selected. Standard plans include defined remote response windows and on-site mobilization estimates; we provide faster response tiers for critical systems.
Can you support custom applications and legacy systems?
Yes. We support custom and legacy applications and can include code-level maintenance, integration fixes and modernization recommendations as part of the AMC or as separate projects.
How do you ensure access and data security during maintenance?
We use secure access methods, limited privileged accounts, encrypted communications and change-tracking. Access requirements and security controls are agreed during onboarding.
How long does onboarding take?
Onboarding typically takes 1–4 weeks depending on environment size and access readiness. This includes assessments, monitoring setup and initial baseline health checks.