Website Maintenance & Support — Secure, Fast, Locally Supported
Ongoing website maintenance and support for businesses in the UAE, providing security updates, monitoring, backups and performance tuning with local response and compliance awareness.
Overview
We provide regular maintenance and reactive support for business websites and web applications used across the UAE. Our service focuses on security updates, uptime monitoring, backups and performance tuning so your site remains available and performant for customers in Dubai, Ajman and beyond. Our team works with common CMS platforms, custom web applications and SaaS products, coordinating updates, dependency management and third-party integrations while minimising downtime. We document changes and maintain a clear change-log so technical and non-technical stakeholders stay informed. Support plans include scheduled maintenance windows, automated backups, malware scanning and monitored patching tailored to your environment and business hours in the UAE. We also offer incident response and prioritized troubleshooting for outages or security events. Onboarding includes an initial audit, risk assessment and a recommended maintenance plan with transparent pricing. We can integrate with your existing workflows or act as your dedicated maintenance partner depending on your requirements.
What to prepare
- Admin access credentials (CMS or application admin)
- Hosting control panel or server access details (SSH/cPanel)
- Domain registrar and DNS access information
- Current SSL certificate details
- List of third-party integrations and API keys
- Existing maintenance or incident logs (if available)
How the process works
- Initial audit and risk assessment of site, hosting and integrations
- Agree maintenance scope, SLAs and preferred maintenance windows
- Implement security patches, CMS and dependency updates
- Configure backups, monitoring and automated alerts
- Ongoing support: incident response, performance tuning and reports
- Quarterly reviews and optimization recommendations
Why clients choose AL SAHRAA
- Admin-reviewed quotations before you proceed.
- Document coordination and progress tracking in one portal.
- Support for business, compliance, visa, insurance, and IT-related requests.
- Clear request history, updates, and delivery follow-up.
Frequently asked questions
What types of websites and applications do you support?
We support business websites (CMS like WordPress), custom web applications, and SaaS products. We assess each environment during onboarding to confirm compatibility and scope.
How quickly do you respond to critical incidents?
Response times depend on the chosen SLA. Typical response windows for critical incidents range from 1 to 4 hours for prioritized plans; we clarify expected response times in the agreement.
Do you perform automated backups and how long are backups retained?
Yes. We configure automated backups and retention schedules based on your plan—commonly 30 days by default, with longer retention available on request.
Can you maintain sites hosted in UAE-based data centers and help with local compliance?
Yes. We are familiar with UAE hosting options and can advise on data residency and compliance considerations relevant to Dubai, Ajman and other Emirates.
How are security updates and patches applied to avoid downtime?
We schedule updates during agreed maintenance windows, test patches on staging where feasible, and use phased rollouts or rollback procedures to minimise downtime.