Website Maintenance & Support — Keep Your Site Secure, Fast and Up to Date
Ongoing website maintenance and support to ensure security, reliability and optimal performance for businesses in Dubai, Ajman and across the UAE. We handle updates, backups, performance tuning, security monitoring and content updates so you can focus on your business.
Overview
AL SAHRAA offers proactive website maintenance and responsive support tailored to UAE businesses. We perform regular backups, security patching, plugin and CMS updates, and uptime monitoring to reduce risk and downtime. Our team diagnoses performance issues, optimizes load times, and applies best-practice security hardening. We provide prioritized fixes, minor content edits, and version control for safe updates. Clients receive clear reporting and a ticket-based support channel for requests and incidents. Plans are flexible to match e-commerce sites, corporate sites, and complex web applications across Dubai and Ajman.
What to prepare
- Website access credentials (CMS/admin FTP or SSH)
- Hosting provider and control panel access
- Domain registrar login or DNS management details
- List of preferred maintenance windows and contact points
- Details of third-party integrations or APIs used
- Existing backup policies and retention requirements
How the process works
- Onboarding: audit current site, define objectives and agree service level
- Backup & Recovery: implement scheduled backups and restore procedures
- Security & Updates: apply patches, update CMS/plugins and perform security scans
- Performance Optimization: analyze and optimize page speed and server configuration
- Monitoring & Reporting: set up uptime and error monitoring with regular reports
- Support & Improvements: handle tickets, content updates and incremental improvements
Why clients choose AL SAHRAA
- Admin-reviewed quotations before you proceed.
- Document coordination and progress tracking in one portal.
- Support for business, compliance, visa, insurance, and IT-related requests.
- Clear request history, updates, and delivery follow-up.
Frequently asked questions
What types of websites do you support?
We support business websites, e-commerce stores, CMS-based sites (WordPress, Drupal), and custom web applications. We tailor maintenance to the platform and complexity.
How quickly can you respond to a critical issue?
Response times depend on the chosen support plan. Critical incident response is included in priority plans with defined SLAs; we provide estimated response windows during onboarding.
Do you perform backups before updates?
Yes. We schedule and verify backups prior to major updates and maintain restore procedures to minimize risk when applying patches or upgrades.
Can you help improve website performance?
Yes. We analyze server and front-end performance, optimize assets, implement caching strategies and recommend hosting improvements to reduce load times.
Will you manage security vulnerabilities and malware removal?
We perform vulnerability scanning, apply security patches, and follow industry practices for malware detection and removal. For complex breaches we collaborate on remediation steps and forensic recommendations.
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