Pre-approval & Prior Authorization Support — Get treatment approved faster
Personalized support to obtain pre-approvals and prior authorizations from UAE insurers, helping members and employers navigate policy requirements and paperwork for timely access to care.
Overview
We guide patients and HR teams through the insurer pre-approval process, reviewing policy terms and confirming whether a proposed treatment or procedure requires authorization. Our team prepares and organizes clinical documentation to meet insurer criteria and minimizes back-and-forth delays. We submit complete authorization requests to the insurer on your behalf and actively follow up until a decision is issued. Where needed, we liaise with treating physicians to clarify clinical details or obtain additional reports to strengthen the request. If a request is partially or fully declined, we explain the insurer’s rationale, advise on next steps (appeal, alternative options or out-of-pocket considerations) and support any appeals with required clinical evidence. We work with individuals, families and corporate clients to align authorizations with policy limits and care timelines.
What to prepare
- Emirates ID copy of the patient and policyholder
- Health insurance card or policy number and insurer details
- Treating physician referral and treatment plan
- Clinical reports, diagnostic test results and imaging
- Cost estimate or invoice from the treating provider
- Signed authorization/consent form (if required by insurer)
- Proof of relationship for dependents (birth certificate, marriage certificate)
- Contact details for treating provider and patient
How the process works
- Initial consultation to confirm policy details and whether authorization is required
- Collect and review clinical documents, referrals and cost estimates
- Prepare and submit the insurer-specific prior authorization request
- Track the request and follow up with insurer and treating provider until a decision
- Communicate the outcome, advise on next steps and assist with appeals if needed
- Update employer or HR records for corporate cases and provide post-decision guidance
Why clients choose AL SAHRAA
- Admin-reviewed quotations before you proceed.
- Document coordination and progress tracking in one portal.
- Support for business, compliance, visa, insurance, and IT-related requests.
- Clear request history, updates, and delivery follow-up.
Frequently asked questions
What is a prior authorization and when is it needed?
A prior authorization is insurer approval required before certain treatments, procedures or medications; it’s needed when the insurer’s policy lists the service as requiring pre-approval to confirm medical necessity and coverage.
How long does a typical authorization take in the UAE?
Timelines vary by insurer and complexity: routine requests can take a few days, while complex clinical cases may take one to two weeks. We monitor progress and provide estimated timelines per insurer.
Do you work with all UAE health insurers?
We support requests across major UAE insurers and schemes; if an insurer has unique submission requirements, we adapt the documentation and process to meet their criteria.
What happens if an authorization is denied?
We explain the denial reason, advise on appeal options, and can prepare and submit an appeal with additional clinical evidence or suggest alternative care pathways and cost options.
Is there a fee for your authorization support service?
Fees depend on the scope (individual request vs. corporate program). We provide a transparent cost estimate during the initial consultation and outline what is included.
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