24/7 Roadside Assistance Add-on for UAE Drivers
Add on-demand roadside support to your vehicle insurance for towing, jump-starts, tyre changes, fuel delivery and locksmith help across the UAE.
Overview
Roadside Assistance Add-on provides practical, on-the-spot help when your vehicle becomes unusable due to breakdown, flat tyre, dead battery, lockout or running out of fuel. The service is arranged through AL SAHRAA Businessmen Services LLC as an optional extension to your existing or new vehicle insurance policy. Included services typically cover vehicle towing, battery jump-starts, flat-tyre assistance and on-site tyre changes, emergency fuel delivery, minor on-site repairs and locksmith services. Support is dispatched via a 24/7 hotline and local service partners in major emirates. This add-on reduces the inconvenience and cost of ad-hoc roadside calls and helps get you moving or safely towed to a repair facility. Coverage specifics, response times and limits (such as towing distance or number of callouts) depend on the chosen plan and policy terms. You can add Roadside Assistance when buying a new policy or as an add-on to renewals and existing policies. Contact AL SAHRAA for plan comparisons, pricing and to confirm availability in your emirate (especially Dubai and Ajman).
What to prepare
- Copy of Emirates ID (owner)
- Copy of UAE driving licence
- Vehicle registration (Mulkiya) copy
- Current insurance policy number or copy (if renewing or adding)
- Vehicle make, model and plate number
- Owner or authorised driver contact details
How the process works
- Confirm eligibility: provide current policy details or request a new policy
- Choose a plan: compare cover limits, callout allowances and towing terms
- Submit documents and applicant details via AL SAHRAA
- Receive confirmation and roadside assistance hotline / policy endorsement
- Use service: call the 24/7 hotline when help is needed and follow dispatcher instructions
Why clients choose AL SAHRAA
- Admin-reviewed quotations before you proceed.
- Document coordination and progress tracking in one portal.
- Support for business, compliance, visa, insurance, and IT-related requests.
- Clear request history, updates, and delivery follow-up.
Frequently asked questions
What services are included in the Roadside Assistance Add-on?
Typical services include towing, battery jump-start, flat-tyre change, emergency fuel delivery, on-site minor repairs and locksmith assistance. Exact inclusions depend on the chosen plan and policy terms.
Is the service available 24/7 across the UAE?
AL SAHRAA arranges 24/7 roadside dispatch in covered areas, with strong coverage in Dubai and Ajman; availability in remote locations depends on local partners and plan limits.
Can I add this to an existing insurance policy?
Yes. The add-on can usually be added at renewal or mid-term subject to insurer approval and any underwriting conditions.
Are there limits on towing distance or number of callouts?
Yes. Each plan sets limits on towing distance and the number of callouts per year. Check the plan terms before purchase for specific limits and any excess charges.
How do I request assistance in an emergency?
Call the roadside assistance hotline provided on your policy endorsement. Dispatchers will ask for your location, vehicle details and nature of the problem, then send the nearest available service provider.
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