Roadside Assistance Add-on — Fast, Reliable Help Across Dubai & Ajman
Add comprehensive roadside support to your vehicle insurance policy for on-the-spot help with breakdowns, flat tyres, battery issues, towing and emergency fuel delivery throughout the UAE.
Overview
AL SAHRAA’s Roadside Assistance Add-on gives drivers fast access to emergency support across Dubai, Ajman and the wider UAE. Available as an optional extension to comprehensive or third-party vehicle policies, it connects you to authorised service providers for common roadside incidents. Services include towing, battery jump-starts, flat tyre assistance, on-site minor repairs and emergency fuel delivery. Activation is simple and can be added at new policy purchase or at renewal. Claims and service requests are handled through a dedicated hotline with estimated response times provided when you call. The add-on is priced based on vehicle class and selected service limits to keep costs transparent. This add-on complements other AL SAHRAA offerings like replacement car cover or agency repair options to reduce inconvenience after a breakdown. It’s designed for drivers who want peace of mind on daily commutes, long trips between emirates, or during business travel within the UAE.
What to prepare
- Valid UAE driving licence copy
- Vehicle registration (Mulkiya) copy
- Current insurance policy number or certificate
- Passport copy (for expatriate policyholders)
- Contact phone number and Emirates ID (recommended)
- Vehicle make, model and registration year
How the process works
- Choose Roadside Assistance Add-on when purchasing or renewing your vehicle insurance
- Provide vehicle and policy details to get a quote and select service limits
- Confirm the add-on and sign the updated policy documents
- Keep the emergency hotline details; call when roadside assistance is needed
- Provider dispatches based on location and nature of the incident
Why clients choose AL SAHRAA
- Admin-reviewed quotations before you proceed.
- Document coordination and progress tracking in one portal.
- Support for business, compliance, visa, insurance, and IT-related requests.
- Clear request history, updates, and delivery follow-up.
Frequently asked questions
What services are included in the Roadside Assistance Add-on?
Typical services include towing, battery jump-starts, flat tyre assistance, emergency fuel delivery and minor on-site repairs. Specific inclusions depend on the chosen limits in your add-on plan.
Can I add this cover to an existing policy?
Yes. The add-on can be purchased at policy inception or during renewal. Depending on your insurer’s rules, mid-term additions may be possible—check with AL SAHRAA for eligibility.
How quickly will help arrive after I call?
Response times vary by location and traffic, but the hotline provides an estimated arrival time when you place a service call. Urban areas like central Dubai generally see faster response times than remote locations.
Is towing included and are there distance limits?
Towing is commonly included, but distance limits and eligible destinations (e.g., nearest approved workshop) depend on the specific add-on plan you select. Confirm distance caps when choosing coverage.
Will using roadside assistance affect my no-claims bonus?
Using a roadside assistance service for covered incidents typically does not affect your no-claims bonus, but reporting requirements and insurer policies vary. AL SAHRAA can clarify how claims impact your bonus with your provider.
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