Website Maintenance & Support — Fast, Secure, Local
Ongoing website maintenance and support services for businesses across the UAE. We keep sites secure, fast and up-to-date with regular updates, backups, monitoring and hands-on technical support tailored to Dubai and Ajman organizations.
Overview
We provide proactive website maintenance and support focused on security, performance and business continuity. Our team handles CMS and code updates, security patches, plugin management and routine health checks to reduce downtime and technical risk. Regular automated backups, uptime monitoring and incident response ensure data safety and fast recovery when issues arise. We also run performance optimizations and accessibility checks to improve user experience across devices and networks common in the UAE. Support is delivered through clear SLAs, scheduled maintenance windows and monthly reporting so you always know what was changed and why. We coordinate with your hosting provider, in-house teams or third-party vendors to keep the site aligned with business priorities. For projects that need more than routine support we offer upgrade planning, integration work and legacy system modernization, helping Dubai and Ajman businesses scale their web presence without surprises.
What to prepare
- Administrator access credentials (CMS, FTP/SSH)
- Hosting provider and cPanel/Plesk details
- SSL certificate information
- List of active plugins, extensions and integrations
- Current site backup copies and retention policy
- Brand assets and content owner contact
- Scope of existing third-party APIs and services
How the process works
- Initial site audit and risk assessment
- Proposal with support tiers and SLA options
- Onboarding: access configuration and scheduled backups
- Ongoing updates, monitoring and incident handling
- Monthly reports and quarterly review with improvement plan
Why clients choose AL SAHRAA
- Admin-reviewed quotations before you proceed.
- Document coordination and progress tracking in one portal.
- Support for business, compliance, visa, insurance, and IT-related requests.
- Clear request history, updates, and delivery follow-up.
Frequently asked questions
What platforms do you support?
We support common CMSs and custom sites including WordPress, Drupal, Joomla, Laravel, React/Next.js, and custom PHP/.NET apps. Tell us your stack during the audit.
How quickly do you respond to incidents?
Response times depend on the chosen support tier. Typical business-hours response is within 4 hours and critical incident response is faster under higher-tier SLAs.
How are backups handled?
We configure automated offsite backups with configurable retention, test restores periodically, and provide backup logs as part of monthly reporting.
Do you perform security updates and monitoring?
Yes. We apply security patches for CMSs and plugins, implement basic hardening, and monitor for suspicious activity with alerting and incident procedures.
Can you help with feature changes or larger updates?
Yes. Routine changes are covered by support plans; for larger feature development or integrations we can provide scoped estimates and connect you with our development services.
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